Modern Manners will exchange or refund any item purchased through within 30 days.

Items received outside of this period will not be accepted. 

Returned items must be in original condition and not worn, altered or washed. Items must have all tags and packaging attached.

 We will assess the item once returned to ensure it meets our criteria before a refund or exchange will be processed.

Shipping charges are not refunded unless the item is incorrect or faulty. 

Modern Manners is not liable for the loss of items being returned. We recommend using a traceable delivery method and taking note of your tracking number. 


 How to return an order? 

Complete your returns form (included in your order) with either a refund request or what item you would like in exchange.

 Please send you return back to us at:

Modern Manners Online Returns

40 Monmouth Street

Grey Lynn



 Faulty Items:

If you discover your item has a fault please contact us at We will happily repair or replace any item that is considered faulty after assessment. If we cannot repair or replace your item, we will refund you, including shipping costs. Items that are damaged due to wear and tear are not considered faulty. 


Refund information: 

Your refund will be credited to the original purchaser’s credit card and can take up to 3 business days to clear into your account. Shipping costs will not be refunded for change of mind purchases.